713-489-1336 info@rushmorepromo.com

ASI - 62701

FREQUENTLY ASKED QUESTIONS

Ordering & Customization

Do you have order minimums?

Yes, our minimum order quantity depends on the product type. Most hats and apparel require a minimum order of 12 pieces. Contact us for specific details.

How do I place an order?

To proceed with your order, send your Purchase Order (PO) and artwork via email to info@rushmorepromo.com. Please ensure all artwork files are submitted via email.

What types of customization do you offer?

We offer embroidery, screen printing, heat transfers, and various patch applications. Patch options include leather, embroidered, silicone, PVC, woven, sublimated and more. Specific customization options depend on the product.

Can I see a proof before production?

Yes! We provide a digital proof for your approval before production begins to ensure your design looks perfect.

Do you offer design assistance?

Absolutely! Our in-house design team can help refine your logo or create a design that works best with our customization methods.

Production & Shipping

How long does production take?

Standard production time is 10-14 business days after proof approval. Rush options may be available for faster turnaround.

Do you offer rush orders?

Yes, we offer expedited production and shipping for an additional fee. Contact us for availability and pricing.

What shipping options do you provide?

We ship via major carriers such as UPS, FedEx, and USPS. You can choose standard or expedited when placing your order.

Pricing & Payment

How much do custom hats and apparel cost?

Pricing depends on the product, quantity, and customization method. Bulk discounts are available. Contact us for a quote!

What payment methods do you accept?

We accept major credit cards, PayPal, check payments and ACH.

Do you charge setup fees?

No! We never charge setup fees. Our pricing is transparent, and we offer some of the lowest prices in the industry for custom-branded hats and apparel. You get high-quality customization without any hidden costs. Contact us for a quote!

Returns & Customer Support

What is your return policy?

Since all items are custom-made, we do not accept returns. However, if there is an issue with your order, please contact us immediately, and we will work to resolve it.

What if my order arrives incorrect or damaged?

If you receive a defective or incorrect order, please contact us within 7 days of delivery, and we will make it right.

How can I contact customer support?

You can reach our team via email at info@rushmorepromo.com or call us at 713-489-1336 during business hours.